Shipping policy
Preparation and Shipping
We prepare and ship all orders within 1 to 3 business days following order confirmation. This timeframe may however vary depending on order volume or exceptional circumstances. Particular care is taken to document and photograph each product before packaging, in order to ensure transparency, traceability, and the security of every shipment.
Delivery Address Accuracy
It is the customer's responsibility to provide a complete, accurate, and precise delivery address when placing an order (first and last name, street number, street name, postcode, city, as well as any additional information useful for delivery).
The information passed on to carriers is strictly that provided by the customer at the time of order confirmation. We encourage customers to carefully check their delivery details before confirming their order, as no modifications can be guaranteed once the order has been shipped.
Incorrect or Incomplete Address
Any error, omission, or imprecision in the address provided that results in a failed delivery, non-delivery, or return of the parcel is the customer's responsibility.
This includes, but is not limited to: a missing or incorrect street number; an incomplete or incorrect name; an incorrect postcode; missing or inaccurate information (building, floor, intercom, etc.); failure to select or incorrect selection of a pickup point for Mondial Relay deliveries.
In such situations, CapitoleParfum cannot be held responsible for any consequences related to the delivery.
Delivery Options
1. La Poste – Tracked Green Letter (Home Delivery)
- Delivery time: 3 business days
- Costs:
- €2.50 for orders from €0 to €9.99
- €2.00 for orders from €10 to €14.99
- €1.50 for orders from €15 to €19.99
- €1.00 for orders from €20 to €24.99
2. Mondial Relay (Pickup Point Delivery)
- Delivery time: 3 business days
- Costs:
- €2.50 for orders up to €24.99
- Free for orders of €25 and above
3. La Poste – Colissimo (Home Delivery)
- Delivery time: 2 business days
- Cost:
- €3.00 regardless of order amount
Shipment Tracking and Security
Each shipment comes with a tracking number, communicated as soon as the parcel is dispatched. We strongly recommend that customers film or photograph the unboxing of their parcel, particularly if the outer packaging shows visible signs of damage, in order to facilitate the handling of any potential claims.
Handling Delivery Issues
Parcel returned to sender
In the event that a parcel is returned to us by the carrier and is received in good condition and fit for reshipping, a new dispatch may be offered.
Reshipping conditions will depend on the reason for the return: if the return is due to an error or imprecision in the address provided by the customer, reshipping costs will be entirely borne by the customer; if the return is due to a reason beyond the customer's control (carrier error, logistics incident, sorting issue, etc.), an appropriate solution will be proposed, which may include reshipping at no additional cost. If the parcel is not returned to us or is declared lost by the carrier, the situation will be assessed on a case-by-case basis in order to propose the most appropriate solution.
Handling delivery-related claims
In the event that the carrier confirms the parcel was delivered in accordance with the information provided and acknowledges no error on their part: no refund or reshipment can be processed, even if the customer files a claim; the information provided by the carrier (delivery status, proof of delivery, written confirmation) will be considered conclusive.
If the carrier explicitly acknowledges an error, loss, or malfunction following an investigation, the parcel will be reshipped at our expense, or an equivalent solution will be offered to the customer.
In complex situations or those not explicitly covered above, a case-by-case review may be conducted in order to consider, where possible, an appropriate goodwill solution, without this constituting an obligation.
Contact
For any questions regarding your order or our shipping policy, please contact us at support@capitoleparfum.com.
We are committed to providing an optimal delivery experience, from the careful preparation of your order to its arrival at your door.